Whether you are hunting for a hidden treasure in housewares, or a designer dress at a fraction of the original price, it's always fun to shop at VOA!
And all proceeds go to a good cause. Shop one of our twelve (12) convenient locations and you will find better brands for less.
Jamie Reece, Store Manager
The Batavia store takes great pride in product
selection, displays and creating a unique shopping experience for each and
every customer. We
work hard to give our shoppers a little bit of everything to choose from,
including our famous better brands for less. You never know what you’ll find at
Pat Johnston, Store Manager
consider ourselves to be old-fashioned merchants who work
to put the right product in the hands of the right customer. The shopping
experience in Brockport always includes excellent merchandise, a clean, well
displayed store, and the highest level of customer service. Our employees make
everyone feel welcome and appreciated as we strive to support the goals of
Volunteers of America.
Kristin Broomfield, Store Manager
don’t get any better than at our Canandaigua store. Get a great deal on a patio
set for summer entertaining and a designer handbag in the same trip. Need a
last minute item for the cottage? We have the best display of home furnishings
at the best prices around!
Christopher Herman, Store Manager
Culver team knows that coming to work every day means helping people in the
Rochester community rise above poverty…one pair of “cute” shoes at a time. Our
stores are full of designer brands – at bargain prices – and all of the
proceeds go to fund the programs that Volunteers of America support in the
community we call “home.”
Patty Crowley, Store Manager
are an extended neighborhood family store; an eclectic mix of customers,
employees and products. A community onto its own, where you will not only know
the staff but see your neighbors as well, we will notice if you haven’t been in
for a while and we are always glad to serve you.
Kim Taylor, Store Manager
Our store is unique because
of our layout. Our clothing is separate from our hard goods & furniture.
It’s like two stores in one. Our processing area is completely open to the
customers giving them a chance to see what we do with the donations they bring.
Customers can expect a clean and organized store that is bright and inviting. Plus,
it’s always nice to find a bargain.
Rebecca Pulos, Store Manager
I was thrilled to join the Volunteers of America team in 2010! After 20+ years in regular retail, each morning I come to work knowing I can make a difference in someone’s life!
From my awesome team to the wonderful customers I encounter, each day is an incredible blessing.
Larry Lyautey, Store Manager
Forget SOHO…. young, old, urban or surburban – the
Lake store has it all. Whether you are furnishing an apartment in the
Southwedge or Park Ave or returning to the city for loft living, the Lake store
is the place to stop and shop. Convenient and accessible, this is the vintage
destination for the trendy shopper.
The Lake Avenue store recently made the million dollar
mark and was featured on WHAM 13 News.
Lake Avenue Outlet,
Mike Bell, Store Manager
Customers at the Outlet
Store have come to expect friendly service and a variety of low cost items that
serve everyone's needs. The outlet is truly a bargain paradise. Hunt through
the tables and tables of clothing at rock-bottom prices and you’re sure to find
the deal of a lifetime!
Lance Noyes, Store Manager
are a store conveniently located on Route 31 in Palmyra, for
those in Wayne County or 10-15+ minutes east of Rochester. This store has
something for everyone including furniture, house wares, linens, and tax-free
clothing (no state or county tax on clothing and accessories). Skip the trip to
the mall and save time, money and gas by shopping our gently used clothing that
includes designer name brands.
Antoinette (Bonnie) Rudolph, Store Manager
and experience the warm hospitality and great selection at our Warsaw store! We
have something for everyone including better brand clothing, housewares, shoes,
domestics and more! No more trips to the next town over. Enjoy convenient
shopping while supporting your community.
Kathy Kern, Store Manager
is small but mighty! Our customer surveys consistently tell us we
are the best kept secret in Webster and their favorite resale shop in
Rochester. We have a well edited, boutique-like presentation highlighting
better brands. If your passion is designer shoes, handbags and jewelry this is
the place to save!
Internet Sales Department
Mary Kay Stone, Internet Sales Manager
The Internet Sales Department guarantees that the special and valuable items donated to the VOA are placed in the international marketplace of eBay. Some large and unusual or hard-to-sell items are listed on Craigslist.
We ship hundreds of items worldwide every month, but about 10% of our sales are Rochester area residents buying online and picking up at one of our retail stores.
We also sell books, video games,CDs and DVDs on five sites: eBay, Half.com, Amazon, Alibris and Biblio.com
Our eBay user ID is "voawny".
We have the honor to speak with our donors on a daily basis. Our goal is to provide them with exceptional customer service, ensuring that their pick-ups are scheduled in a timely, efficient manor and that we are keeping them informed of how their donations support the 5,000 individuals we serve each year.
The Volunteers of America Warehouse Team has trained professional drivers ready and waiting to collect your gently used items for resale within your same community. All proceeds from these sales also go back into our community helping the children and families here. The pickup is free and the items are a tax write off with our donation slips. We thank you for your generosity and look forward to continued support to our community.